CS Workforce Planning Specialist
Bolt · Tallinn, Estonia
Published Verified
Job description
The Customer Support Workforce Planning Specialist plays a key role in driving real-time support excellence by ensuring accurate scheduling, optimal staffing, and proactive response to workload fluctuations. This role bridges daily operations between in-house and BPO teams, enabling efficient delivery of service levels while minimizing wait times and backlog buildup.
- Department
- Customer Support
- Role group
- Customer Success/Support
- Countries
- Estonia, Poland, Romania, Portugal, Germany, UK, Nigeria, South Africa