Customer Support Operator with Arabic and English

About the Team We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers. Currently we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Operator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries. Working schedule: Monday-Friday, 8 - 16:30 (GMT+3). Tasks: Answer customer inquiries via live chats and emails (no calls); Provide accurate information about the products of the company; Resolve cases in timely and professional manner; Achieve quality and productivity targets set by the manager; Perform other ad hoc tasks assigned by the manager. Requirements: Fluency in Arabic, French, and English languages both written and verbal; Previous experience on a similar position would be considerate as an advantage; Customer focus personality; Great communication and analytical skills. We offer: Remote work model; Competitive remuneration; Professional courses: from Coursera to Harvard; Friendly, enjoyable and positive environment. Only applications submitted in English will be considered. As a part of the Quadcode team, you'll become a vital player in our mission to empower traders and drive financial success. Join us today and be a part of a community that values talent, innovation, and dedication. Your journey to financial achievement starts here with Quadcode! Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark. Join us today, and let's shape the future of fintech together! Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted. #LI-LR1