Team Coordinator - Property Management

About Dwelly Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million. We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Job Summary We are looking for Property Management Team Coordinators to lead operations across multiple agencies during a period of significant growth. You will lead a team of up to 10 Property Managers, with full ownership of how the team is built, developed and structured, and held accountable for the standard of service they deliver. You will inherit a team of up to 10 property managers that arrive with established habits, systems and processes. Bringing them together to operate at a consistent standard is at the heart of the role. New systems and process changes are designed centrally, and you own how they land: sequencing, training, adoption across your branches, and the feedback that shapes how the product develops. You will have real influence over how change takes hold, working within a direction set with the wider business. What matters most is your ability to lead a team and learn fast. Property Management is a specialised function and you'll be expected to upskill quickly into the detail of the process. Existing UK lettings experience is a real plus, but it's not essential. If you're a strong people-manager who picks things up quickly and thrives in ambiguity, we want to hear from you. You'll report to the Operations Manager for Property Management and sit directly above the Property Managers. Working closely with the London central and branch teams, you will lead change on the ground and help shape what good property management looks like at Dwelly. Your Day-to-Day Operations Management Hold a consistent standard of service across the four areas of Dwelly property management: maintenance, compliance, inspections and move-outs. Take accountability for full compliance across the properties your team manages. Decide how the portfolio is allocated across your team, and what a sustainable portfolio size looks like as it grows. Plan capacity and coverage so service holds up through absence, growth and live integrations. Act as the escalation point for the complex landlord and tenant issues that need a decision rather than a process. Represent property management credibly with branch managers and the central team, and hold a firm line where it matters. Team Leadership Directly manage a team of Property Managers (up to 10) owning their performance, development and day-to-day support. Balance support with autonomy, be hands-on without micromanaging. Coach to raise the bar: side-by-side call and viewing feedback, clear expectations, and a culture of accountability and pace. Run consistent 1:1s and team huddles, set individual targets, and deliver training, coaching and performance reviews, recognising strong performers and addressing underperformance early. Maintain morale and engagement during significant change; onboard new joiners quickly and partner with the Talent team to keep the pipeline warm. Process Transformation & Change Management Enforce adherence to SOPs, compliance requirements and service standards across every property and applicant your team touches. Lead the adoption of new systems and ways of working across your branches, and take responsibility for getting the whole team there. Work with operational data to find where the team is losing time, and act on what it tells you. Pro-actively feed what you learn on the ground back to the central team so the product and the process improve. What We're Looking For Essential: 2+ years in a high growth environment such as a startup or scale-up 1+ years leading field and/or customer service teams of 5 or more Experience managing individual performance, including formal performance processes Uses operational data to set priorities and diagnose problems, and can show how Works independently and makes decisions without complete information Adopts new technology quickly and brings a team with them Comfortable with ambiguity and frequent change Regular travel is to be expected Full driving licence required Would be a plus: UK residential property management experience Experience with implementing new CRMs or operating in post-acquisition environments Compensation & Benefits: Competitive salary based on performance, recognising exceptional contributions to our integration success. What is it like being a Dwell-er? Feel free to check out Dwelly Core Principles . That’s about what we believe in, how we operate and make decisions. What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”. Customer obsession rather than competitive focus Passion for invention Operational excellence Long-term thinking By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.